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Shipping Procedures

  • Who is your default shipper?

    We ship direct to customers through UPS – which picks up from our facility daily. 
  • Can you ship via a third-party freight service?

    We currently do not allow for customers to arrange pickups from us via third-party freight services.  Orders must be shipped via UPS, FedEx, or DHL – and must either be billed directly to a customer’s account or prepaid on the order.   
  • Can you send partial shipments of orders?

    We can send partial shipments for domestic orders.  For international orders, all products must be shipped together at one time unless the customer provides us with their own UPS/FedEx/DHL account and gives us permission to have multiple shipping charges billed through this account. 
  • How are UPS charges calculated?

    The shipping rate is determined directly by UPS, and the shipping costs are calculated based on the estimated package size and estimated package weight of the order.  If you would like to receive a shipping quote, please contact a member of our team by telephone, email, or chat!
  • Where do you ship from?

    We ship direct from our facility in Cincinnati, Ohio.  Our hours of operation are Monday-Friday from 7:00 AM to 3:30 PM EST.
  • Can Whatman ship direct from their facility?

    Whatman does not have the capability to drop-ship to our customers.  They must first deliver to our facility in Cincinnati, OH, and from there we will ship direct to you.
  • Do you have any foreign distribution centers?

    We ship direct from our facility in Cincinnati, OH.  We do not have any overseas distribution centers. 
  • Can I use my FedEx or DHL account for shipping?

    If a customer has a UPS account, please select “UPS COLLECT” as the shipping method when checking out online.  We then request that you put your account information and preferred shipping method in the “Comments” field.  For customers with FedEx or DHL accounts, please be advised that a $15 pickup...
  • What are your cut-off times?

    Orders ship within one business day of being placed on our website (stock permitting), and we enforce a hard cut-off time of 1:30 PM EST for same-day shipments. 
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