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View COVID-19 policies & viral testing kit availability

Shopping Cart Questions

  • Is there a minimum order requirement on your website?

    For domestic orders, the minimum order requirement is $20.00.  For international orders, the minimum order requirement is $250.00. 
  • How can I check stock?

    We recently implemented a “Live Stock Check” feature on all of our products, and we strongly encourage that our customers take advantage of this feature prior to placing an order with us.  Our team is here to help in any way we can, so if you have any questions or...
  • How are UPS charges calculated?

    The shipping rate is determined directly by UPS, and the shipping costs are calculated based on the estimated package size and estimated package weight of the order.  If you would like to receive a shipping quote, please contact a member of our team by telephone, email, or chat!
  • Do you keep Whatman products stocked?

    As a distributor of Whatman products, we have made an effort to stock a selection of frequently-ordered items.  Otherwise, Whatman products are ordered in on a customer-need basis.  If you have any questions about availability and lead-time on a Whatman product, please contact a member of our team by telephone...
  • Do you accept returns?

    Per policy, we cannot accept returns on items that have been opened, used, or damaged.  If a customer is wishing to return an item due to a suspected manufacturing defect in the product, we reserve the right to investigate this claim prior to issuing any refund.  For all approved return...
  • How can I contact you after-hours?

    Please submit all after-hour inquiries/requests to  These emails will be responded to the following business day.  You may also leave us a voicemail at 513-467-0222.  The appropriate party will contact you the following business day.   
  • Do you assess sales tax?

    We only assess sales tax for orders shipping to California, Florida, Massachusetts, Indiana, Kentucky, Ohio, Pennsylvania, and Texas. If you are tax exempt in these states, please submit your tax exemption information to  A member of our customer advocate team will then update your customer profile to include tax...
  • How can I receive my invoice?

    For customers who have placed orders by a prepaid method (Credit Card, PayPal, Wire Transfer), you can access your invoices by clicking the following link: After logging into your profile, this link will forward you to the History page.  From here you can access your past orders and the...
  • How can I receive my tracking number?

    Once your order has shipped from our facility, your tracking number will be automatically emailed to email address associated with the order. 
  • Can I use my FedEx or DHL account for shipping?

    If a customer has a UPS account, please select “UPS COLLECT” as the shipping method when checking out online.  We then request that you put your account information and preferred shipping method in the “Comments” field.  For customers with FedEx or DHL accounts, please be advised that a $15 pickup...
  • Can you ship via USPS?

    We currently do not ship via USPS.  Our default shipper is UPS, but may also ship via FedEx or DHL if the customer provides their own account information for those carriers.
  • Can I pick up directly from Tisch Scientific’s facility?

    At this time, we do not offer on-site pickup by customers. 
  • What is the production lead-time for out of stock products?

    The production lead-time on out-of-stock products will vary.  Upon placing your order, a member of our team will contact you within one business day to inform you of any availability/lead-time issues with your order. 
  • Do you offer Whatman products?

    We are proud to be one of just 16 distributors in the U.S. who is a national authorized direct dealer for GE Healthcare.
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