Do you have any foreign distribution centers?

We ship direct from our facility in Cincinnati, OH.  We do not have any overseas distribution centers. 

Do you assess sales tax?

We only assess sales tax for orders shipping to Ohio, Kentucky, and Indiana.  If you are tax exempt in these states, please submit your tax exemption information to salesteam@tisch-env.com.  A…

Can Whatman ship direct from their facility?

Whatman does not have the capability to drop-ship to our customers.  They must first deliver to our facility in Cincinnati, OH, and from there we will ship direct to you.

How can I contact you after-hours?

Please submit all after-hour inquiries/requests to salesteam@tisch-env.com.  These emails will be responded to the following business day.  You may also leave us a voicemail at 513-467-0222.  The appropriate party will…

Where do you ship from?

We ship direct from our facility in Cincinnati, Ohio.  Our hours of operation are Monday-Friday from 7:00 AM to 3:30 PM EST.

Can you recommend a specific product for my application?

We are not laboratory-trained at our facility, and therefore cannot make recommendations on products based on customer applications.  We do offer several product guides and compatibility charts on our website…

Do you have OEM capability?

We do have some OEM/custom manufacturing capabilities.  If you are looking for a product that is not readily offered on our website, please contact a member of our team with…

Do you accept returns?

Per policy, we cannot accept returns on items that have been opened, used, or damaged.  If a customer is wishing to return an item due to a suspected manufacturing defect…

Are you ISO-certified?

Tisch Scientific is not ISO-certified.  We keep a Quality Manual as well as detailed records concerning our performance/systematic/quality metrics.  We may also provide quality certificates for our products upon customer…

Are your products FDA-approved?

Our products are not FDA approved. They are intended strictly for scientific research applications, and are not intended for applications involving direct human contact.  

Do you keep Whatman products stocked?

As a distributor of Whatman products, we have made an effort to stock a selection of frequently-ordered items.  Otherwise, Whatman products are ordered in on a customer-need basis.  If you…

How are UPS charges calculated?

The shipping rate is determined directly by UPS, and the shipping costs are calculated based on the estimated package size and estimated package weight of the order.  If you would…

Can you send partial shipments of orders?

We can send partial shipments for domestic orders.  For international orders, all products must be shipped together at one time unless the customer provides us with their own UPS/FedEx/DHL account…

How can I check stock?

We recently implemented a “Live Stock Check” feature on all of our products, and we strongly encourage that our customers take advantage of this feature prior to placing an order…

Is there a minimum order requirement on your website?

For domestic orders, the minimum order requirement is $20.00.  For international orders, the minimum order requirement is $250.00. 

Can you ship via a third-party freight service?

We currently do not allow for customers to arrange pickups from us via third-party freight services.  Orders must be shipped via UPS, FedEx, or DHL – and must either be…

Who is your default shipper?

We ship direct to customers through UPS – which picks up from our facility daily. 

What are your cut-off times?

Orders ship within one business day of being placed on our website (stock permitting), and we enforce a hard cut-off time of 1:30 PM EST for same-day shipments. 

What is the production lead-time for out of stock products?

The production lead-time on out-of-stock products will vary.  Upon placing your order, a member of our team will contact you within one business day to inform you of any availability/lead-time…

Can I pick up directly from Tisch Scientific’s facility?

At this time, we do not offer on-site pickup by customers. 

Can you ship via USPS?

We currently do not ship via USPS.  Our default shipper is UPS, but may also ship via FedEx or DHL if the customer provides their own account information for those…

Can I use my FedEx or DHL account for shipping?

If a customer has a UPS account, please select “UPS COLLECT” as the shipping method when checking out online.  We then request that you put your account information and preferred…

How can I receive my tracking number?

Once your order has shipped from our facility, your tracking number will be automatically emailed to email address associated with the order. 

How can I receive my invoice?

For customers who have placed orders by a prepaid method (Credit Card, PayPal, Wire Transfer), you can access your invoices by clicking the following link: https://scientificfilters.com/store/sales/order/history/ After logging into your…

Where are your manufacturing locations

Depending upon the product selection, the manufacturing site could be located in Europe, Asia or the United States and we can offer a certificate of origin upon request. Should you…

International Payment

International customers are required to pay by Wire Transfer or PayPal. If the product is in stock in our facility, it will ship upon receipt of payment. If the product…

Quality Documentation

Our Quality Assurance manual and related supportive documentation are carefully controlled and our employees are well trained in compliance. We also have a rigorous metrics system to assure our compliance…

Cleanliness and Housekeeping

Tisch Scientific maintains a climate controlled and low particulate environment for product storage. Products are well segregated by category and packages are all individually labeled and stored in clearly marked…

Quality Certificates

A depending upon the specific product, Tisch Scientific is able to offer compliance certificates in the area of RoHS, MSDS, Certificate of Conformance and many others. Certificates of Analysis and…

Is your warehouse secure?

Our warehouses are fully secure with entry sensors and 24/7 video surveillance. In addition, we are fully insured for all content within and on our properties. Our inventory as well…

How do I get product samples?

On a product page, click the green “Request a Sample” button to pull up a brief request form.  After completion of this form, a member of our Customer Advocate team…

What security measures are taken?

We take security measures very seriously using the most current 128 encryption methods. In addition, we do not store any payment information such as credit cards or wire transfer data.…

How do I apply for net 30 day terms?

Applying for Net 30 day terms is started by downloading our credit application. Click here. Following the instruction the downloaded PDF. Processing this credit application can take from 1 to…

Do you accept wire transfer payment?

Wire transfer payment is offered to both and international and domestic customers. In order for you to obtain the bank transfer information, please contact us by phone at 513-467-0222 or…

Can I pay using PayPal?

We accept Paypal as a form of payment for both international and domestic customers. You will find the Paypal payment option available to you as you check out with our…

What are my discount options as a distributor?

Discount options are often dependent on volume, but grace is given to help our distributors develop their business. While our own internal economic order quantities dictate some restrictions in order…

How do I become a distributor?

Becoming a distributor for Tisch Scientific is fast and easy. Simply give us a call at 513-467-0222. We will have a frank discussion with you about territories and markets that…